Customer Testimonials
We're very eager to hear from you and adding your story to our long list of satisfied customers. It is extremely important for us to find out your opinion about the quality of our services. This also helps us get more information about our customers' satisfaction level. If for any reason you were dissatisfied we welcome your comments too. Drop us a line. We're always glad to hear from you.
We're very eager to hear from you and adding your story to our long list of satisfied customers. It is extremely important for us to find out your opinion about the quality of our services. This also helps us get more information about our customers' satisfaction level. If for any reason you were dissatisfied we welcome your comments too. Drop us a line. We're always glad to hear from you.
February 9, 2012
ORJ Montebello
ORJ Montebello
Reason for visit: Service
Would you recommend the dealership? Yes
Employees that assisted you: Steve and Ryan
Overall Score:
Just wanted to thank Larry Rusk and Joey the mechanic for outstanding service on my 2001 Elantra. At first I Was a little worried about my car's trans and what it m may cost, Larry gave me a quote and after everything had been completed the final amount was way lower and and done right ! I will contine to have any service done at PHH. My car feels brand new! Thanks Larry and all
ORJ montebello
January 11, 2012
Eric Aparicio
Would you recommend the dealership? Yes
Employees that assisted you: Steve and Ryan
Overall Score:
Just wanted to thank Larry Rusk and Joey the mechanic for outstanding service on my 2001 Elantra. At first I Was a little worried about my car's trans and what it m may cost, Larry gave me a quote and after everything had been completed the final amount was way lower and and done right ! I will contine to have any service done at PHH. My car feels brand new! Thanks Larry and all
ORJ montebello
January 11, 2012
Eric Aparicio
Reason for visit: Sales
Would you recommend the dealership? Yes
Employees that assisted you: Steve and Ryan
Overall Score:
Good Morning Ryan,
I wanted to send you a note to thank you for the service last night. I’d been to two other dealerships prior to coming to Puente Hills and I can say that yours was clearly the best. It started with Steve who was a great salesperson. He listened and was attentive without being pushy or making me feel like I was between him and his next customer. He was very friendly and approached the negotiation process in a professional and respectful manner. I have to say that I have never had a sales manager spend as much time with me as you did to close a deal. While I can say that you were friendly and professional, I think it’s more important to point out that you clearly understand the value of establishing a relationship. The value of that relationship is that you didn’t change the price $1, yet I still felt very good about the purchase and that I was dealing with good people who wanted my business and to make sure that I was taken care of. The follow up with Lynn was at the same level. She was very professional, courteous, and competent in her knowledge. She explained everything very well and didn’t make me feel rushed despite the late hour. From my point of view, you run a great business and have great people working for you. I wish you and your team much success.
Sincerely,
Eric Aparicio
January 5, 2012
Jeff A
Would you recommend the dealership? Yes
Employees that assisted you: Steve and Ryan
Overall Score:
Good Morning Ryan,
I wanted to send you a note to thank you for the service last night. I’d been to two other dealerships prior to coming to Puente Hills and I can say that yours was clearly the best. It started with Steve who was a great salesperson. He listened and was attentive without being pushy or making me feel like I was between him and his next customer. He was very friendly and approached the negotiation process in a professional and respectful manner. I have to say that I have never had a sales manager spend as much time with me as you did to close a deal. While I can say that you were friendly and professional, I think it’s more important to point out that you clearly understand the value of establishing a relationship. The value of that relationship is that you didn’t change the price $1, yet I still felt very good about the purchase and that I was dealing with good people who wanted my business and to make sure that I was taken care of. The follow up with Lynn was at the same level. She was very professional, courteous, and competent in her knowledge. She explained everything very well and didn’t make me feel rushed despite the late hour. From my point of view, you run a great business and have great people working for you. I wish you and your team much success.
Sincerely,
Eric Aparicio
January 5, 2012
Jeff A
Reason for visit: Service
Would you recommend the dealership? Yes
Employees that assisted you: Larry Rusk
Overall Score:
I want to compliment you and your service department, specifically Larry Rusk, for the excellent treatment I received during my visit on 12-28-11. I purchased my 2009 Sante Fe from PHH in January 2010 and I have been very satisfied with the vehicle and the great service I receive. Thank you.
January 3, 2012
Jillian C
Would you recommend the dealership? Yes
Employees that assisted you: Larry Rusk
Overall Score:
I want to compliment you and your service department, specifically Larry Rusk, for the excellent treatment I received during my visit on 12-28-11. I purchased my 2009 Sante Fe from PHH in January 2010 and I have been very satisfied with the vehicle and the great service I receive. Thank you.
January 3, 2012
Jillian C
Reason for visit: Sales
Would you recommend the dealership? Yes
Employees that assisted you: Kelly
Overall Score:
Happy New Year! I received your card in the mail last week and I wanted to thank you as well for your help in overseeing that I received a nice certified pre-owned car that I'm really loving and enjoying everyday. I received outstanding step by step service from Kelly Chacon from the first call I placed to her. Kelly returned every call and responded to every email without delay, and provided me with updated information regarding the Tucson situation from beginning to end. She deserves every bit of credit for the hard work she put into getting me the car I do have. If not for Kelly leading me in the direction of the 2011 Santa Fe that I do have, I would never have known of the car if it wasn't for her. Kristen was also good in picking up when she did and following through with a couple of calls to me when needed. She too, wanted to help as much as possible, and wanted to make sure I got something I would be happy with. When I came by there to pick the car up after the additional items were added to the car, I was greeted warm and friendly by both Kelly, Kristen and Jake. Overall, without the help of yourself, and everyone I have mentioned above, I would not have received my car a couple of days before Christmas! I thank you and your entire team so much, you have no idea!! Always, my best.
Jillian C.
November 6, 2011
Los Altos Cross Country Boosters
November 3, 2011
Forrestn
October 27, 2011
William Workman High School Renaissance Team
Would you recommend the dealership? Yes
Employees that assisted you: Kelly
Overall Score:
Happy New Year! I received your card in the mail last week and I wanted to thank you as well for your help in overseeing that I received a nice certified pre-owned car that I'm really loving and enjoying everyday. I received outstanding step by step service from Kelly Chacon from the first call I placed to her. Kelly returned every call and responded to every email without delay, and provided me with updated information regarding the Tucson situation from beginning to end. She deserves every bit of credit for the hard work she put into getting me the car I do have. If not for Kelly leading me in the direction of the 2011 Santa Fe that I do have, I would never have known of the car if it wasn't for her. Kristen was also good in picking up when she did and following through with a couple of calls to me when needed. She too, wanted to help as much as possible, and wanted to make sure I got something I would be happy with. When I came by there to pick the car up after the additional items were added to the car, I was greeted warm and friendly by both Kelly, Kristen and Jake. Overall, without the help of yourself, and everyone I have mentioned above, I would not have received my car a couple of days before Christmas! I thank you and your entire team so much, you have no idea!! Always, my best.
Jillian C.
November 6, 2011
Los Altos Cross Country Boosters
Reason for visit: Fundraiser
Would you recommend the dealership? Yes
Employees that assisted you: Kelly
Overall Score:
Thank you to Kelly and all the folks at Puente Hills Hyundai for allowing the Los Altos High School cross country team to hold a car wash at their dealership last Sunday. We operate on a very small budget, and being able to use the car wash facility free of charge is a great benefit to our team. We have held four car washes there in the last two years, and they all have been successful events. We look forward to continuing our relationship with Puente Hills Hyundai. They are an asset to our local community. Gerard Dypiangco Los Altos Cross Country Boosters
Would you recommend the dealership? Yes
Employees that assisted you: Kelly
Overall Score:
Thank you to Kelly and all the folks at Puente Hills Hyundai for allowing the Los Altos High School cross country team to hold a car wash at their dealership last Sunday. We operate on a very small budget, and being able to use the car wash facility free of charge is a great benefit to our team. We have held four car washes there in the last two years, and they all have been successful events. We look forward to continuing our relationship with Puente Hills Hyundai. They are an asset to our local community. Gerard Dypiangco Los Altos Cross Country Boosters
November 3, 2011
Forrestn
Reason for visit: Sales
Would you recommend the dealership? Yes
Employees that assisted you: Jake
Overall Score:
I dealt with the nicest least pushy sales people I have ever met in the car buying world. My sister doesn't work here and the location is an hour from my house so I wanted to be sure it was worth the drive. I passed several other dealers on my to get to PHH. The site supports an online chat which is light years better than the 15 form emails I got (I really shopped around) saying how happy they were to hear from me. The fleet manager, who helped me was named Jake and he was comfortably laid back maybe sometimes over selling but not more than most and when I had real questions he had real answers. My credit situation is tough and they made it work without using their internal lending facility. Even the financing lady was great. I don't know what kind of experience other people had but I wanted a Hyundai Veloster which was hard to find and they made the whole thing nice and easy. I'll buy from them when my warranty is up or when my 10 year old is old enough to get her first car. My experience was that good.
Would you recommend the dealership? Yes
Employees that assisted you: Jake
Overall Score:
I dealt with the nicest least pushy sales people I have ever met in the car buying world. My sister doesn't work here and the location is an hour from my house so I wanted to be sure it was worth the drive. I passed several other dealers on my to get to PHH. The site supports an online chat which is light years better than the 15 form emails I got (I really shopped around) saying how happy they were to hear from me. The fleet manager, who helped me was named Jake and he was comfortably laid back maybe sometimes over selling but not more than most and when I had real questions he had real answers. My credit situation is tough and they made it work without using their internal lending facility. Even the financing lady was great. I don't know what kind of experience other people had but I wanted a Hyundai Veloster which was hard to find and they made the whole thing nice and easy. I'll buy from them when my warranty is up or when my 10 year old is old enough to get her first car. My experience was that good.
October 27, 2011
William Workman High School Renaissance Team
Reason for visit: Fundraiser
Would you recommend the dealership? Yes
Overall Score:
We truly appreciate your kindness and willingness to partner with us. Thank you for allowing us to use your facility for our car wash on October 16th. All funds earned at the car wash will be used to recognize students on our campus, so we Renaissance, and our whole school community thank you.
You ROCK!
Sincerely, William Workman High School Renaissance Team
September 1, 2011
David and Teri MalkinWould you recommend the dealership? Yes
Overall Score:
We truly appreciate your kindness and willingness to partner with us. Thank you for allowing us to use your facility for our car wash on October 16th. All funds earned at the car wash will be used to recognize students on our campus, so we Renaissance, and our whole school community thank you.
You ROCK!
Sincerely, William Workman High School Renaissance Team
September 1, 2011
Reason for visit: Sales
Would you recommend the dealership? Yes
Employees that assisted you: John Madarang and Cherie Watters
Overall Score:
Dear Puente Hills Hyundai,
Would you recommend the dealership? Yes
Employees that assisted you: John Madarang and Cherie Watters
Overall Score:
Dear Puente Hills Hyundai,
Both John Madarang and Cherie Watters were very professional and amiable in their transactions with us. They tried to obtain a car for us that met our wishes, which took a great deal of time, since it involved a dealer trade. The finance manager, Lynn Johnson, was very warm, efficient and thorough in completing all the paperwork. Our experience with Cherie, John and Lynn was positive, and as representatives of the dealership, they put Puente Hills Hyundai in a positive light. Should any of our family or friends be seeking a Hyundai, we will highly recommend your dealership to them. We expect the positive experience to continue throughout the life of our car. David and Teri Malkin
July 30, 2011
Jillian Carter
July 30, 2011
Jillian Carter
Reason for visit: Service
Would you recommend the dealership? Yes
Employees that assisted you: Kelly Chacon
Overall Score:
I am a new customer to Puente Hills Hyundai and I wanted to relay my experience to you since I was having difficulties getting my review to go through on Edmunds.com. Kelly Chacon, the customer relations manager at the dealership gave me your email address and said it would be ok to let you know of my overall experience.
I had my car serviced a little over a week ago and I wanted you to know that the service was really fantastic. Kelly Chacon set everything up including a car for me to drive while mine was being worked on for five days. She navigated the entire process from beginning to end flawlessly. Her communication was outstanding. She made sure to stay in contact with me with updates as to what had been done on my car, and what was left to be completed. She answered any and all questions I had repeatedly with the utmost of intelligence and professionalism. The tech that worked on my car Javier was also fantastic. He introduced himself to me and said he would be working on my car the day I dropped it off. Javier even called me twice to let me know how everything was coming and what sort of parts were replaced. He was also awesome and deserves recognition for his outstanding work done on my car.
I cannot say enough about the service and kind greeting I received from the first day I arrived onto the showroom floor. The reception was even nice. I must say that I would drive further to your dealership again and again, as opposed to going to Hyundai right here in the South Bay area. Everything from the service staff to customer service at Puente Hills Hyundai doesn't compare to any other dealership. I thank Kelly again for everything she did in helping out when it was needed. She was there and most definitely made sure my needs were taken care of.
Thanks for everything! Jillian Carter
June 29, 2011
Larry C.Would you recommend the dealership? Yes
Employees that assisted you: Kelly Chacon
Overall Score:
I am a new customer to Puente Hills Hyundai and I wanted to relay my experience to you since I was having difficulties getting my review to go through on Edmunds.com. Kelly Chacon, the customer relations manager at the dealership gave me your email address and said it would be ok to let you know of my overall experience.
I had my car serviced a little over a week ago and I wanted you to know that the service was really fantastic. Kelly Chacon set everything up including a car for me to drive while mine was being worked on for five days. She navigated the entire process from beginning to end flawlessly. Her communication was outstanding. She made sure to stay in contact with me with updates as to what had been done on my car, and what was left to be completed. She answered any and all questions I had repeatedly with the utmost of intelligence and professionalism. The tech that worked on my car Javier was also fantastic. He introduced himself to me and said he would be working on my car the day I dropped it off. Javier even called me twice to let me know how everything was coming and what sort of parts were replaced. He was also awesome and deserves recognition for his outstanding work done on my car.
I cannot say enough about the service and kind greeting I received from the first day I arrived onto the showroom floor. The reception was even nice. I must say that I would drive further to your dealership again and again, as opposed to going to Hyundai right here in the South Bay area. Everything from the service staff to customer service at Puente Hills Hyundai doesn't compare to any other dealership. I thank Kelly again for everything she did in helping out when it was needed. She was there and most definitely made sure my needs were taken care of.
Thanks for everything! Jillian Carter
June 29, 2011
Reason for visit: Sales
Would you recommend the dealership? Yes
Employees that assisted you: John Madarang
Would you recommend the dealership? Yes
Employees that assisted you: John Madarang
Overall Score:
Buying a car from Puente Hills Hyundai was a very nice experience. My sales person John Madarang was very friendly and helpful. I was looking for a black Elantra Limited (sold out everywhere) for a few months. John kept me updated with his inventory and notified me immediately when there was one available. The whole transaction was fast and easy. I will highly recommend John and Puente Hills Hyundai to everyone who is looking for a Hyundai. 5+ Stars to John Madarang and PH Hyundai. BTW, finance manager Larry was very nice as well. Another 5+ Stars.
June 28, 2011
Mia and Donald YoungBuying a car from Puente Hills Hyundai was a very nice experience. My sales person John Madarang was very friendly and helpful. I was looking for a black Elantra Limited (sold out everywhere) for a few months. John kept me updated with his inventory and notified me immediately when there was one available. The whole transaction was fast and easy. I will highly recommend John and Puente Hills Hyundai to everyone who is looking for a Hyundai. 5+ Stars to John Madarang and PH Hyundai. BTW, finance manager Larry was very nice as well. Another 5+ Stars.
June 28, 2011
Reason for visit: Sales
Would you recommend the dealership? Yes
Employees that assisted you: John Madarang
Would you recommend the dealership? Yes
Employees that assisted you: John Madarang
Overall Score:
Ms. Watters,
I wanted to share my thoughts about your employee John Madarang. Mr. Madarang and I started corresponding via email about my potential purchase of a 2011 Hyundai Elantra. Since our first email/phone conversation Mr. Madarang was friendly, helpful, and knowledgable. He made my husband and I feel like we had known him for years. He was very easy to talk to and offered as much detail as possible about all of the cars we were interested in. Over the past few weeks we visited several dealerships, but John made our decision about who we wanted to purchase from very easy. He walked us through the entire process and was very accommodating the entire time. It is employees like Mr. Madarang that make the car buying experience a pleasant one. Thanks to him, we will make Puente Hills Hyundai our dealership of choice and will make sure to refer friends and family to your location.
Thank You, Mia and Donald Young Extremely satisfied customers
June 10, 2011
George Azzu
June 9, 2011
Sarah
I wanted to share my thoughts about your employee John Madarang. Mr. Madarang and I started corresponding via email about my potential purchase of a 2011 Hyundai Elantra. Since our first email/phone conversation Mr. Madarang was friendly, helpful, and knowledgable. He made my husband and I feel like we had known him for years. He was very easy to talk to and offered as much detail as possible about all of the cars we were interested in. Over the past few weeks we visited several dealerships, but John made our decision about who we wanted to purchase from very easy. He walked us through the entire process and was very accommodating the entire time. It is employees like Mr. Madarang that make the car buying experience a pleasant one. Thanks to him, we will make Puente Hills Hyundai our dealership of choice and will make sure to refer friends and family to your location.
Thank You, Mia and Donald Young Extremely satisfied customers
June 10, 2011
George Azzu
Reason for visit: Sales
Would you recommend the dealership? Yes
Employees that assisted you: Manny Soto
Overall Score:
I have been interested in buying a 2011 Elantra Limited for over 2 months now. I have contacted over 12 Hyundai Dealerships in the inland empire, LA county, and Orange County, most dealerships either didn't have what I was looking for, or were very rude on the phone, or had huge markups on the MSRP prices. I contacted Puente Hills, and luckily I dealt with the nicest most honest Sales Man (MANNY SOTO), he was a man of his word, he kept the car for me till the next day (WITHOUT A DEPOSIT), and gave me an amazing deal (totally not like other car sales people, who deceive and bleed you dry for your last penny). If you want to buy a Hyundai, I really recommend Puente Hills Hyundai and more importantly MANNY SOTO. Great guy. If I could give him a rating of 1000000 stars I would.
Would you recommend the dealership? Yes
Employees that assisted you: Manny Soto
Overall Score:
I have been interested in buying a 2011 Elantra Limited for over 2 months now. I have contacted over 12 Hyundai Dealerships in the inland empire, LA county, and Orange County, most dealerships either didn't have what I was looking for, or were very rude on the phone, or had huge markups on the MSRP prices. I contacted Puente Hills, and luckily I dealt with the nicest most honest Sales Man (MANNY SOTO), he was a man of his word, he kept the car for me till the next day (WITHOUT A DEPOSIT), and gave me an amazing deal (totally not like other car sales people, who deceive and bleed you dry for your last penny). If you want to buy a Hyundai, I really recommend Puente Hills Hyundai and more importantly MANNY SOTO. Great guy. If I could give him a rating of 1000000 stars I would.
June 9, 2011
Sarah
Reason for visit: Sales
Would you recommend the dealership? Yes
Employees that assisted you: Manny Soto
Overall Score:
THIS PLACE IS AMAZING !! I had the best time picking out my new vehicle. The staff was friendly and helpful and best of all so patient. I love my new Sonata and I am so thankful they were able to work with my budget. My sister and cousin bought a car here too and we all go to the free carwash on Saturday mornings! I would recommend anyone that wants to be treated honestly and fairly go to this dealership. I have purchased several cars in my life and I have to say I have never been treated better. Ask for Manny Soto he is great!
Would you recommend the dealership? Yes
Employees that assisted you: Manny Soto
Overall Score:
THIS PLACE IS AMAZING !! I had the best time picking out my new vehicle. The staff was friendly and helpful and best of all so patient. I love my new Sonata and I am so thankful they were able to work with my budget. My sister and cousin bought a car here too and we all go to the free carwash on Saturday mornings! I would recommend anyone that wants to be treated honestly and fairly go to this dealership. I have purchased several cars in my life and I have to say I have never been treated better. Ask for Manny Soto he is great!
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