Diko L.
Brea, CA 2/7/2010 I am actually immensely impressed, I had an exceptional experience here. I cannot stress enough why there is so much of a difference between going here -over- pretty much any other dealership out there...
After driving to several no-name dealerships as well as other Hyundai dealerships, I was a bit nervous coming here since before I was either pressured to buy something I wasn't comfortable with or I was snubbed because of my financial situation.
At the dealership, someone promptly came out to shake my hand, offer some free bottled water, and answer my questions. I advised I spoke with someone on the phone and sure enough that person, Dimitri, came out fast and greeted my husband and I with probably the best professional and friendly service I've had anywhere. He didn't start with the usual, basic "who are you and what car do you think we're gonna give you" attitude. He started right into talking about the car I actually wanted and a bit about the dealership itself.
While I was test driving, this salesman knew so much knowledge about the car as well as every other car on the lot, he was very honest, and best of all, UNDERSTANDING!! He was very relaxed and mellow, taking his time with us. I've been to other Hyundai dealerships and they shoo'ed me away and rushed to other 'better-looking' potential customers.
I think that was the highlight of my visit was the fact that I let them know I lost my job (currently had none) had a repo, didn't have a lot to put down, and my credit was *ridiculously* shot. He just assured they were there to help and to get us a car, and they really are out to help anyone no matter how your credit/financial status sits. Also John Kelas was another great employee that was very polite and professional without being the 'interrogative' salesman. He started up a conversation w/ my hubby just getting to know us a bit better.
Just like the 1st reviewer mentioned;
-Free car washes and oil changes for customers who buy a car from them
-If you're trading your car in, and it's a Hyundai, they will give you an extra $1000 towards the trade in JUST for it being a Hyundai
-$14 oil changes
-Free car washes on weekends for any Hyundai owners on Saturdays between 12-4
...just a few of the many reasons I'm reccommending this awesome dealership.
Another interesting fact about this dealership is that they deal with over 40 different banks all with different criteria. If one bank turns you down, they'll keep looking until someone says yes. And if anything, they have in-house financing if your money situation is right.
They really have an attitude about not letting you leave empty-handed and disappointed. They'll make sure they can work something out with you. The idiot that I am realized that I did not have my tax return in my hands yet, so I'm excited to go back next week and pick out a car if the one I initially wanted is no longer available.
Taking care of their customers by establishing trust and friendly service is the #1 reason I would reccommend anyone to go here. You can buy a car anywhere, but you might as well go somewhere where they're going to pamper you, right?
Ken W.
Rosemead, CA 5/7/2010 Hyundai, who would have thought I would leased a Hyundai a few years ago, let a lone a Tucson. I went to this dealership and the Assistant Sales Manger let me test drove the 2010 Tucson, because I saw it on line and saw the commercials. The 2010 Tucson is brand new design and I was told Hyundai strip down the previous year model and redesigned and built it from ground zero, let me tell you it feels and looks like a mini Lexus SUV to me.
I went back that evening with my wife to test drive it again and we ended up leasing a 2010 Tucson Limited Edition, fully loaded.
I was told by the Assistant Sale Manger that I can get a free car wash once a week for as long as I own my Hyundai. It actually saves me about $15.00 plus tips for each car wash and how can I beat that.
Most of dealerships will give you a free car wash if you take your car in for service, but at Puente Hills Hyundai (PHH) you don't have to service your car to get a free car wash, just drive in and tell them you need a car wash and no question ask they wash it for free. Now that is service to me, oh they also do free oil change.
I feel very comfortable with PHH crew, every body is very friendly and I have got to know the Sales Manager (John Kela) and he makes me feel like we have been friends for a long time, they treat me like a family member. Each time I have been to PHH I feel comfortable with the way they treat me and I feel comfortable with the dealership.
As far as my experience with PHH I highly recommended PHH for your next car purchase.
Susan Willbanks To Whom It May Concern: My Mother purchased a vehicle from your dealership about a week ago. She not only received a great deal but your sales staff treated her with a level of courtesy and respect that we were certainly not expecting. Please send me your General Manager / Owners name so that I may write a personal thank you letter to acknowledge the excellent performance of your staff. Your Customer For Life,
Susan Willbanks
Laren Tan Dear Ms Watters, I wanted to express just how impressed I was with your staff and service. I have been looking for a new car for almost a month with multiple trips to different dealerships. I was literally on the verge of giving up from the frustration of not getting what I wanted or just horrible service. My story with your dealership began with a simple call to MJ, after multiple emails and phone calls I was ready to take the 45 minute drive from Loma LInda to your dealership. I missed MJ today but was not before MJ referring me to Steve Chang, before hanging up MJ was excited to tell me that you guys had the car that I was inquiring about that other dealerships did not have. I was looking for a GLS with the poplular equipment package and navigation. Although I was looking for a phantom black with camel interior, I was pleased with my new black plum with camel interior. Steve was not only efficient but knew exactly what I wanted, Steve was courteous and really had what I call "empathy and rapport". I have to be honest and say that it was Steve that tipped me over in buying the car right there on the spot. My process was so streamlined that I was so suprised to see everything done within a couple of hours. I have been at a different dealership waiting for more than 3 hours just to get a idea on my payments, this was not even the case with your dealership. I am so pleased with my purchase from Puente HIlls Hyundai that I will definetely pass the word around and refer them when they see my new sonata. Ms Watters being a physician I am a huge proponent on efficency and accuracy. If I had to put a phrase for your dealership it would be "They cut the fat, but kept the facts." There was no fluff or extra steps, you guys knew your cars and were ready to do business with all your customers. All of this reflects leadership and I commend you on your leadership. I can tell that you are a general manager that strives for excellence and when there is something that you can excell further on I know you will. My processing was so fast that I feel that the interior of my car was a little neglected. Having a camel interior stains are an eye sore, I had a grease stain on the back left passenger seat that I pointed out, which was promptly cleaned, after taking the car off the lot I noticed another stain on my front passenger seat and also grease smears on my window button and right interior handle. I tried to get some of it out but wans't able to completely, I am still trying to get some of the smears out, I think these were left by either mechanics or someone that had sat in the car. From a QI standpoint I think that a thorough interior check espeically on those with light colored interior will improve on misses like this. I didn't have more time to spend on taking those stains out but I hope so next week when I get back from my out of state trip. This small flaw does not tarnish the great service and professionalism that I received. I hope you will share this with your staff and encourage them to keep doing what they are doing. I thank you once again, and if you should have any other questions please feel free to write back or call me. A very happy Puente Hills Hyundai customer Laren Tan
Shane S
Los Angeles, CA I took a Hyundai Elantra in for a simple oil change recently. The service adviser let me know it was the lunch hour and i might have to wait. I said 'ok.'
He mentioned the car was overdue for the 15,000m service. I declined and told him it had been done early. He didn't question my word. He didn't say much at all, really. But he was courteous and polite as he wrote up my oil change in his little cubicle.
I waited over an hour, i suppose. They have plenty of comfortable seating in the waiting area, and courtesy coffee and snacks and hot dogs and bottled water. They also have a big screen TV. I also noticed it was quiet in the building, and it was clean and bright. Employees seemed happy and busy.
When the oil change was completed i was happy to see it included a comprehensive inspection of major components and systems. All fluids were topped off, and a free car wash was also included. However i declined it, being pressed for time. Best of all when it came time to leave, the service adviser walked me to the cashier and found no one there. He turned and said "you know what, I am going to give you this at no charge."
Thats right, FREE! I don't know if its because of the previous wait for the car, the current wait for the cashier, or he just does this sometimes. And while the bill was just over $20, it still came as a very pleasant surprise. No fanfare as i thanked him, just "this one's on us," and he walked away.
Needless to say they have earned a customer. Smart way of doing business.
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